If you don't see your question, email support@expensesclaim.com — we reply within one business day.
Getting started
About 10 minutes. Sign up, choose your pay cycle, invite your team — done. Default expense categories are pre-loaded. Staff get an email and activate themselves.
No server installation, no IT support needed. Admins and managers use a web browser. Staff download the Android app from the Play Store. Lightweight and mobile-optimized.
Not at launch. We're starting with Android because most field staff in our target markets use Android phones. iPhone support is planned for a future release.
Not yet. ExpensesClaim is designed for fresh starts. If you have specific migration needs, email sales@expensesclaim.com and we'll see what we can do.
Pricing & billing
Yes. 14 days, full access to all features, no credit card needed. If you don't subscribe by day 14, your account is locked but data is preserved for 90 days in case you come back.
Indian businesses pay in INR via Razorpay at locally-appropriate prices. Same product, same features, different currency. A US small business and an Indian small business shouldn't pay the same number of dollars.
Yes, anytime. Upgrades take effect immediately and are pro-rated. Downgrades take effect at the next billing cycle. Data is never lost when changing plans.
Not at launch. We'll add annual billing with a discount in a future update. For now, monthly only — no long-term commitment.
First-time subscribers get a 7-day money-back guarantee, no questions asked. After that, renewal refunds are reviewed case-by-case. See our Refund Policy for full details.
Using the app
Personal: the staff member paid from their own pocket. They'll be reimbursed on the next payday. Company card: they used the company's card. No reimbursement needed — it's just records and reconciliation against the card statement.
You choose monthly, biweekly, or weekly. Each cycle has a submission cutoff date and a payment day. Expenses submitted and approved before cutoff get paid on payment day. Late approvals roll to the next cycle automatically.
Yes — and it's common. In small businesses, the owner is often Admin + Manager + Accountant + Staff all at once. The app shows what each capability needs. Maximum flexibility, no extra config.
They can set "Out of Office" before leaving — pick a backup approver, set start and end dates. All approvals route to the backup automatically until the return date. No setup, no confusion.
Security & data
Stored on secure cloud infrastructure with daily backups, HTTPS encryption in transit, bcrypt-hashed passwords, and strict per-company isolation — no other company can ever see your data.
Yes, anytime. CSV for spreadsheets, PDF for printable reports. Export individual cycles, full date ranges, or everything. Your data, your control.
You can use the app until the end of your billing period. Then your account is locked but data preserved for 90 days. You can reactivate anytime. After 120 days of inactivity, data is permanently deleted.
We answer every email personally — usually within one business day.
support@expensesclaim.com